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1st Line IT System Support (O910636)


IT & Telecomms

£25,000 per annum plus excellent benefits

Full time / Permanent

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Job description


Our Client is an award-winning, market leading FinTech business, headquartered in City of London, with international operations and offices. In order to manage growththey are seeking a 1st Line Support Engineer to be the first point of contact for all queries raised via telephone or tickets from internal_ Users, ensuring a high level of customer service and support is provided.

Role Profile

  • Maintaining lines of communication between the IT department and Customers coordinating IT activities with 3rd parties and user departments
  • Providing 1st support to the business ensuring all requests are correctly prioritised recorded/logged, escalated and managed to resolution within defined SLA's
  • Carrying out desktop/ laptop rollout and replacement, PC assembly from_components, software installation and data transfer and general PC troubleshooting
  • Tracking and management of IT assets within the asset inventory tool
  • Assisting in the installation, upgrading, operation, control, maintenance and_effective use of the desktop and voice infrastructures
  • Setting up and revoking user accounts & VPN certificates
  • Assisting in maintaining up to date and effective documentation on all relevant_systems and procedures
  • Creating accounts for new users in the business systems, configuring systems and_business systems on individual computers
  • Assisting with the testing of new equipment, software or technologies for use by_the business
  • Preparing schedules for roll out and providing materials for training users on use_of new equipment, software or technologies
  • Assisting users to assure that software operates in a manner consistent with_expectations; provide troubleshooting assistance as necessary; coordinating responses with other business departments where required.
  • Telephony system configuration (3CX) and the associated protocol management
  • Being vigilant in regards to physical and network security making sure that_temporary access is monitored and all physical secure areas are kept secure and access is monitored
  • Ensure as part of the daily floor walking breaches in the cybersecurity policy are escalated for immediate attention

Person Profile

  • Hold a university degree (preferably in an IT related field) or equivalent
  • Proven Microsoft skill set
  • Understanding of PC hardware, set up and configuration
  • Working knowledge of using a ticketing system
  • Understanding of Command line scripting, e.g. PowerShell or Bash
  • Working knowledge of Windows 10, desktop office suite packages (e.g. Microsoft Office), email clients and web browsers


  • Any IT related qualifications
  • Experience of network switches and their configuration
  • Knowledge of remote working_technologies
  • Knowledge of Linux operating_system
  • Understanding of DHCP, DNS and_TCP/IP addressing and computer networks in general
  • Experience of working in a Service_desk / ITIL environment
  • Experience administering Microsoft_server environments (2008 R2, 2012 R2, 2016)
  • Experience of 3CX telephony_systems

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