Administrator - Claims (O911407)
Douglas, Isle of Man
Assurance & Insurance
Salary DOE plus benefits package
Full time / Permanent
Job description
Overview
Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Claims Administrator to effectively deliver a direct service to clients and IFAs by the processing of claims requests within specified servicing times.
Role Profile
- Good written and verbal communication internally and externally
- Ability to deal with clients, both internal and external via telephone, fax and e-mail
- Ability to identify problem areas and offer various solutions wherever possible
- Adhering to regulatory legislation and ensuring compliance requirements are met
- Able to distribute daily work items and assist the Supervisor with checking
- Identify training and personal development needs
- Working consistently as part of a team ensuring all work deadlines are met
- Competent in the various input requirements on our Administration system
- Receiving, understanding, validating and correctly updating amendments to client records, such as address and bank details
- Receiving, understanding, validating, correctly setting up and payment of both Regular and Single withdrawals
- Receiving, validating and correctly processing the setting up, amendment and cancellation of regular withdrawals
- Receiving, understanding, validating, correct processing and payment of full and segment surrenders
- Receiving, understanding, validating, correct processing and payment of open surrenders where illiquid funds are held
- Calculating and providing Chargeable Gain information where applicable for Regular withdrawals, Single withdrawals and surrenders requests received
- Dealing with and understanding AML requirements
- Dealing with, understanding, validating and correct processing of Death claims
- Providing relevant information to the Finance Department relating to any reconciliation queries
- Upon gaining competency in allocated tasks, undertake a review and test process procedure notes to ensure that they are accurate and make suggested improvements wherever necessary
Person Profile
- Minimum of 1 years' experience within the Life Assurance sector
- 5 x GCSE (or equivalent) grade C or above, including English and Mathematics
- Reasonable knowledge of Microsoft Office applications (Word, Excel, Outlook)
- Ability to draft letters/fax
- Computer literate - comfortable using a wide variety of systems
- Some exposure to an office environment and basic office skills
- Good telephone manner,_planning, and organisational skills
- Ability to work within a team or on own initiative
- Can maintain high level of accuracy and still work within agreed service standards
- Ability to work under pressure
- Positive can-do attitude
- Excellent communication skills (written & verbal)
- Clear understanding of customer service
- Commitment to providing outstanding customer service.
- A good knowledge of the business' product range, charging structures and procedures
- Ability to meet individual targets and goals with accurate results
Desirable:
- Formal qualifications in finance or a business related subject to 'A' level standard or higher
- Chartered Institute for Securities & Investment (CISI) - Investment Operations_Certificate