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Administrator - Claims (O911407)

Douglas, Isle of Man

Assurance & Insurance

Salary DOE plus benefits package

Full time / Permanent

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Job description


Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Claims Administrator to effectively deliver a direct service to clients and IFAs by the processing of claims requests within specified servicing times.

Role Profile

  • Good written and verbal communication internally and externally
  • Ability to deal with clients, both internal and external via telephone, fax and e-mail
  • Ability to identify problem areas and offer various solutions wherever possible
  • Adhering to regulatory legislation and ensuring compliance requirements are met
  • Able to distribute daily work items and assist the Supervisor with checking
  • Identify training and personal development needs
  • Working consistently as part of a team ensuring all work deadlines are met
  • Competent in the various input requirements on our Administration system
  • Receiving, understanding, validating and correctly updating amendments to client records, such as address and bank details
  • Receiving, understanding, validating, correctly setting up and payment of both Regular and Single withdrawals
  • Receiving, validating and correctly processing the setting up, amendment and cancellation of regular withdrawals
  • Receiving, understanding, validating, correct processing and payment of full and segment surrenders
  • Receiving, understanding, validating, correct processing and payment of open surrenders where illiquid funds are held
  • Calculating and providing Chargeable Gain information where applicable for Regular withdrawals, Single withdrawals and surrenders requests received
  • Dealing with and understanding AML requirements
  • Dealing with, understanding, validating and correct processing of Death claims
  • Providing relevant information to the Finance Department relating to any reconciliation queries
  • Upon gaining competency in allocated tasks, undertake a review and test process procedure notes to ensure that they are accurate and make suggested improvements wherever necessary

Person Profile

  • Minimum of 1 years' experience within the Life Assurance sector
  • 5 x GCSE (or equivalent) grade C or above, including English and Mathematics
  • Reasonable knowledge of Microsoft Office applications (Word, Excel, Outlook)
  • Ability to draft letters/fax
  • Computer literate - comfortable using a wide variety of systems
  • Some exposure to an office environment and basic office skills
  • Good telephone manner,_planning, and organisational skills
  • Ability to work within a team or on own initiative
  • Can maintain high level of accuracy and still work within agreed service standards
  • Ability to work under pressure
  • Positive can-do attitude
  • Excellent communication skills (written & verbal)
  • Clear understanding of customer service
  • Commitment to providing outstanding customer service.
  • A good knowledge of the business' product range, charging structures and procedures
  • Ability to meet individual targets and goals with accurate results


  • Formal qualifications in finance or a business related subject to 'A' level standard or higher
  • Chartered Institute for Securities & Investment (CISI) - Investment Operations_Certificate

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