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Overview

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme and are now seeking an AML Administrator to join their expanding team.

Role Profile

• Responsible for the accurate and efficient completion of administrative tasks provided to you
• Supporting the approach to full ownership you will be expected to work on case management and customer and adviser queries from receipt until the customer's expectations have been satisfied
• Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
• Ensure pended work is reviewed, chased and closed within expected timescales
• Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and procedures
• Timely and professional contact with stakeholders should be maintained at all times
• Contact will be proactive when you require further information (by telephone and email) and reactive when a stakeholder contacts us
• Telephone calls should be responded to timely and where possible handled within the one call and not handed off to other teams, ensuring a positive customer experience
• Assist in developing, implementing and sharing best practices
• Contribute to the development of team strategy and objectives
• Within your team you will be expected to work with your colleagues to manage the daily work and measure your team's performance in relation to good customer outcomes

Role Profile

• Previous Life office experience is desirable
• PC literate, in particular MS Office Products
• 4 GCSE's Grade C to include Maths and English and/or NVQ Level 1 - or equivalent
• Good attention to detail
• Good communication and interpersonal skills
• Ability to work well individually and as part of a team
• Ability to work to tight deadlines