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Automotive Client Support Executive (O910028 )

Stone, Staffordshire

Transport & Logistics

£18000 per annum

Full time / Permanent

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Job description

Overview

We have an exciting opportunity to join a rapidly expanding Vehicle refurbishment company as an Automotive Client Support Executive. This will be a varied role where you will process Customer vehicles to KPI requirements.

** To be successful in this position you will have a background in Transport, Fleet Management or Automotive type industries**

Role Profile

  • Action vehicle estimates to ensure a smooth operational process
  • Ensure accurate pricing
  • Liaise with the Inspection Teams to ensure consistency for the Customer
  • Monitor vendor quotes
  • Liaise with partners to establish best routes of repair
  • Process the upgrade and downgrade of vehicles in accordance with Customer requirements
  • Maintenance of accurate customer reports and information
  • Monitor vehicles within the repair environment and ensure they are processed quickly and to required standard adhering to stock age profiles
  • Monitor outstanding queries and take relevant action
  • Administrative support and ad hoc duties as required
  • Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO

Person Profile

Choosing the right person is important to our client as they continue to grow their organisation, which now stands at more than 500 employees across the UK. The ideal person they are looking for will have:

  • Ability to communicate with customers, via telephone and email in a professional and proficient manner
  • Strong planning and organisational skills with a keen eye for detail
  • A positive and amenable character in challenging situations
  • An excellent team player but also able to use initiative and work alone
  • Have a flexible approach to the changing demands of the role
  • Proficient in MS Office Suite (Excel and Outlook)
Desirable:
  • Experience in Transport planning
  • Knowledge of Navision

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