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Overview

Our leading Financial Services Client is recruiting into two permanent positions within the Claims Administration Team. An experienced senior team member is required to join an established, friendly team, reporting to the Senior Team Leader.

The role would suit a high performing customer services orientated individual in a risk related position, with an in-depth understanding of customer due diligence, new business acceptance and regulatory requirements and have the ability to appropriately correspondence with clients.

Role Profile:

• Be actively engaged in the Claims processes for customers. This will involve undertaking administration duties relating to the withdrawal process stages for both the IOM and EU office of the business as well as proactively contributing to designing and delivering the most positive experience for the company's customers
• Be an active and positive team member focused on providing the best possible customer experience within the Claims process for existing customers
• Proactively identify enhancements to processes and contribute towards their implementation
  
• Identify, understand and collate customer needs, requirements and feedback
• Agree quality standard of processes and contribute towards successful delivery
• Engage and collaborate with peers across both the International and wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business
• Proactively take ownership for self-development and demonstrate the desire to progress their career within the company

Person Profile:

• Experience within a life assurance environment would be an advantage
• Minimum 5 GCSE passes (A* - C, including English and Mathematics or equivalent)
  
• Demonstrates enthusiasm and a positive approach to their working performance
  
• Be open and able to adapt to change
• Articulate and possess excellent communication skills
• Strong team player who is able to work with limited supervision
• Confident self- starter
• Takes a logical and organised approach to problem solving
• Has the desire to develop a career within a customer centric environment
• Has a strong attention to detail and enjoys delivering quality outcomes