Job description
Overview
Our client is a leading local financial and wealth management advisory business that offers a service that recognises the importance of managing client finances. While a relatively small team, they are consistently growing, hence now require an additional Onboarding Administrator.
The purpose of this role is to provide effective administrative support to other staff within the business and promote a positive client focused service at all times, maintaining and developing positive relationships with clients, providers and the internal team.As an Onboarding Administrator here your duties will include:
- Group Schemes - assist the IFA team with all Corporate Client Employee Benefit administration (such as Group Life Insurance, Group Income Protection, Private Medical Insurance, Keyman & Shareholder protection products, and Group Pension plans) including initial onboarding, ongoing requirements and renewals/reviews
- Maintain client back-office system/database and run an effective processing diary system
- Prepare quotes, illustration packs and applications as per written requests from the IFA team
- Use of financial planning tools (e.g. FE Analytics) to analyse which features and benefits of the relevant financial products/investment funds are appropriate to the clients' specific needs and objectives
- Process applications and instructions as per action points in Financial Planning Reports and File Notes
- Prepare portfolio reports for pre-determined review appointments
- Process post review client instructions
- Liaising with product providers and other relevant third parties
- Liaise with Head of Corporate Solutions to monitor administration workflow on a weekly basis, or more frequently if required
- Develop and maintain internal relationships to help maintain business flow and meet agreed objectives
- Manage correspondence by answering emails and sorting mail. Includes relevant IFA in email exchanges to ensure efficient communication
- Answer phone calls as part of the team and transfer them as necessary
- Order office supplies as needed and manage outgoing post including special deliveries
- Photocopies, scans and files (manual and electronic) appropriate documents as needed
- Ensure that any business conducted is completed in a responsible and compliant manner, meeting all legislative requirements and compliance standards, both internally and externally, including compliance with company Anti-Money Laundering procedures, to ensure all personal obligations are met
- Understanding the importance of Knowing Your Client (KYC) and obtaining all appropriate documentation / evidence for internal records
- Be an efficient, effective team player willing to adapt when the need within the team arises
- Review current corporate procedures including use of systems to collate, organise andautomate quotations, applications and renewals
- Review current lntelliflo settings and procedure in order to improve data segregation and Ml reporting
- Assist with review of data collection for company returns and governance documents
The ideal candidate for the role of Onboarding Administrator will:
- Demonstrate a high degree of integrity, adherence to a code of ethics
- Have an understanding of the financial planning process
- Able to work within defined business processes and to to achieve agreed outcomes without supervision
- Self-motivation in achieving the objectives in the role
- Detailed, articulate and accurate in all communication, with excellent interpersonal skills, both written and verbal
- Able to multi-task and prioritise own workload effectively, work independently and in a team
- Broad knowledge of financial services world
- Good IT skills and system requirements, such as Microsoft Outlook, Word, Excel and Powerpoint
- Good reporting skills
- A proactive outlook in considering the commercial demands in a financial advice business and in looking for ways to develop and improve the business model and its service to customers
- A proactive, "can-do" attitude in all aspects of work including overcoming challenges and responding to setbacks
- Make decisions confidently and autonomously in full awareness of the risk/potential external implications attached. Know when to seek further professional input, whilst maintaining high ethical standards and adhering to Treating Customers Fairly requirements