Overview

Role Profile:

  • Handling incoming and outgoing telephone calls
  • Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion
  • Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy.

Person Profile:

  • A minimum of 2 years’ experience within a financial service environment
  • Good educational background
  • Excellent verbal and written communication skills
  • Ability to deliver accuracy and quality performance
  • Strong interpersonal skills
  • Professional, conscientious approach to work
  • Customer focused
  • Call centre experience would be advantageous
  • Professional telephone etiquette
  • Excellent organisational skills
  • Have a can do attitude and enjoy dealing with customer queries

Salary Guide: £18,000 – £23,000 per annum