I am a Job Seeker looking for work

Signup with our easy to use form and keep us up to date with your details so we can find the right job for you

Register now →

I am an Employer looking for talent

Let us know your exact requirements and we will find you a perfect candidate for your role

Get in contact ↓

Search our job database


Customer Service Administrator (O910442)

Douglas, Isle of Man

Assurance & Insurance

Excellent starting salary plus benefits package

Full time / Permanent

Job description


Our leading Douglas-based Finance Sector Client are seeking an experienced Customer Service Administrator to join their established, growing team as the business enjoys continued growth.

Role Profile

  • Take responsibility for end to end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with
  • Amend and maintain accurate company records to ensure legislative, customer and company requirements are met
  • Maintain technical product knowledge in order to support team colleagues, provide cover, and achieve department objectives
  • Answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most appropriate method of communication
  • Maintain relationships with advisers and other business areas
  • Investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, identifying and addressing the cause and remedying the underlying issue of the complaint and balancing the needs of the customer, the Company and Regulator
  • Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development

Person Profile

  • Minimum 5 A* - C Grade GCSEs (including English and Maths) or equivalent
  • Diligent and conscientious in the accuracy of their work
  • Attention to detail
  • Excellent Customer Service experience
  • "Can Do", proactive attitude
  • Excellent written and verbal communication skills
  • Ability to operate in a fast paced, dynamic environment and able to work under pressure
  • Intermediate knowledge and experience of MS Office suite


  • Hold, be working toward the CII Award in Financial Administration, or keen to work towards this qualification

We are sorry but applications for this job have closed.