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Customer Service Administrator (O910460)

Douglas, Isle of Man

Assurance & Insurance

£Excellent starting salary and benefits package

Full time / Permanent

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Job description

Overview

Our leading Douglas-based Financial Services Client is continuing a high growth trajectory, coupled with an ambitious transformation programme and are now seeking a Customer Service Administrator to join and work within the Customer Support Team.

The purpose of this role is to effectively deliver a direct service to clients and IFAs by the processing of telephone calls and email requests within specified servicing times.

Role Profile

  • Dealing with clients, IFAs and sales branches via telephone, fax and e-mail
  • Identify identify problem areas and offer various solutions wherever possible
  • Adhere to regulatory legislation and ensuring compliance requirements are met
  • Answer general queries by telephone/fax or email
  • Work as part of a team and todeadlines
  • Understanding and differentiating between internal and external valuations
  • Produce additional single premium quotations across all products
  • Input special deal quotes
  • Process UK staff and individual policyholder Extranet registrations

Person Profile

  • Minimum of 1 years experience in Financial Services
  • GCSE (or equivalent) grade C or above English and Maths
  • Good working knowledge of Microsoft Office applications (Word, Excel, Outlook)
  • Ability to draft letters/fax
  • Experience within a customer facing administration role
  • Good planning and organisational skills
  • Ability to work within a team or on own initiative
  • Can maintain high level of accuracy and still work within agreed service standards
  • Ability to work under pressure
  • Strong communication skills (written & verbal)
  • Good team player
  • Clear understanding of Customer Service
  • Commitment to providing outstanding customer service
  • Good telephone manner
  • Ability to meet individual targets and goals with accurate results

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