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Customer Service Representative (O910235)

Douglas, Isle of Man

Assurance & Insurance

£20000 - £24000per annum

Full time / Permanent

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Job description

Overview

Our leading Douglas-based Finance Sector Client are seeking an experienced Customer Service Administrator to join their established, growing team as the business enjoys continued growth.

Role Profile

  • Take responsibility for end to end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with.
  • Amend and maintain accurate company records to ensure legislative, customer and company requirements are met
  • Maintain technical product knowledge in order to support team colleagues, provide cover, and achieve department objectives
  • Answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most appropriate method of communication
  • Maintain relationships with advisers and other business areas
  • Investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, identifying and addressing the cause and remedying the underlying issue of the complaint and balancing the needs of the customer, the Company and Regulator
  • Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development

Person Profile

  • Minimum 5 A* - C Grade GCSEs (including English and Maths) or equivalent
  • A minimum of 1 years' experience within the Life Assurance sector
  • An understanding and experience of Anti Money Laundering requirements
  • Attention to detail
  • Excellent written and verbal communication skills
  • Excellent problem solving skills
  • Ability to plan & organise work to meet deadlines

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