I am a Job Seeker looking for work

Overview

Our leading Douglas-based Finance Sector Client is undergoing a time of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking to hire an additional Customer Service Representative.

Role Profile

You will enjoy a full induction and training programme to prepare you for success in this position. After training, you will:

• Deliver superior customer services to future and existing customers, which requires excellent written and verbal communication
• Act as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to satisfactory conclusion
• Provide customers with product and servicing information both verbally and written, with high attention to detail and accuracy

Person Profile

• Good numerical skills (GCSE Mathematics at Grade C or above, or equivalent)
• Strong work ethic
• Strong customer focus
• Team player & good communication skills
• Adaptable
• Good Planning and organisation skills
• Pro-active

Desirable, but not essential:

• Solid I.T. skills - (GCSE I.T. Grade C or above or an equivalent qualification)
• Any relevant work experience in an office or finance sector