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Customer Service Representative (O911095)

Isle of Man

Administration

Starting Salary DOE plus benefits package

Full time / Permanent

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Job description

Overview

Our leading Douglas-based Finance Sector Client is undergoing a time of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking to hire an additional Customer Service Representative.

Role Profile

You will enjoy a full induction and training programme to prepare you for success in this position. After training, you will:

  • Deliver superior customer services to future and existing customers, which requires excellent written and verbal communication
  • Act as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to satisfactory conclusion
  • Provide customers with product and servicing information both verbally and written, with high attention to detail and accuracy

Person Profile

  • Good numerical skills (GCSE Mathematics at Grade C or above, or equivalent)
  • Strong work ethic
  • Strong customer focus
  • Team player & good communication skills
  • Adaptable
  • Good Planning and organisation skills
  • Pro-active

Desirable, but not essential:

  • Solid I.T. skills - (GCSE I.T. Grade C or above or an equivalent qualification)
  • Any relevant work experience in an office or finance sector

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