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Customer Services Administrator - Agency and Commissions (O911400)

Isle of Man

Assurance & Insurance

Starting Salary DOE plus benefits package

Full time / Permanent

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Job description

Overview

Our leading Douglas-based Finance Sector Client is undergoing a time of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking to hire an additional Customer Services Administrator.

The role would suit someone new to the industry and educated to A 'level standard.

Role Profile

  • Processing instructions received from intermediaries to amend their agency details; for example - change of contact details, change of ownership, structure or directors and amendments to bank account details
  • Investigating commission and investment adviser fee queries
  • Administering new suitable certifier applications
  • Dealing with enquiries by email and telephone from IFGL's Sales Team and intermediaries
  • Setting up online access for Agencies and answering online queries

Person Profile

  • An awareness of the Insurance (Anti-Money Laundering) Regulations 2008 and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority AML/CFT Requirements and Guidance, would be advantageous
  • Awareness of different UK and International payment methods
  • Good organization skills with the ability to communicate effectively both verbally and in writing
  • Ability to deliver accuracy and quality performance
  • Able to work independently with minimal supervision within agreed objectives

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