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Fraud and Payments Analyst (O911013)

Douglas, Isle of Man

Compliance & Legal

£26,000 plus annual performance-related bonus

Full time / Permanent

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Job description

Overview

Our Douglas-based eGaming client is looking to grow their team and are seeking a Fraud and Payments Analyst to join the Payments and Fraud department.

Role Profile

  • Customer document verification, full KYC procedure
  • Spotting and investigating suspicious activity
  • Maintain and review online customers accounts and activity
  • Minimize fraud loss and chargeback rates through the prevention, detection and Investigation of fraudulent or suspected transactions and accounts
  • Liaising with third parties such as payment service providers
  • Maintain and review online customers accounts and activity
  • Payments investigations
  • Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks
  • Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
  • Investigate suspicious alerts (internal and external) with proper analysis and follow-up
  • Proactively find players receiving bonuses which they are not eligible for applying appropriate processes to resolve the issue
  • Suggest improvements to the tools and procedures
  • Specialise in the detection and prevention of fraud
  • Professional handling of all related customer and support queries
  • Process incoming and outgoing customer payments, in a timely and error-free manner
  • Follow up any payment-related issues or customer queries proactively

Person Profile

  • Graduation of high school or post-secondary school
  • Preferably one year of work experience
  • Strong communication skills; understanding and implementing
  • KYC and anti-fraud policies; knowledge of Internet related software
  • Understanding of the English language

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