Fraud and Payments Analyst (O911013)
Douglas, Isle of Man
Compliance & Legal
£26,000 plus annual performance-related bonus
Full time / Permanent
Job description
Overview
Our Douglas-based eGaming client is looking to grow their team and are seeking a Fraud and Payments Analyst to join the Payments and Fraud department.
Role Profile
- Customer document verification, full KYC procedure
- Spotting and investigating suspicious activity
- Maintain and review online customers accounts and activity
- Minimize fraud loss and chargeback rates through the prevention, detection and Investigation of fraudulent or suspected transactions and accounts
- Liaising with third parties such as payment service providers
- Maintain and review online customers accounts and activity
- Payments investigations
- Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks
- Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
- Investigate suspicious alerts (internal and external) with proper analysis and follow-up
- Proactively find players receiving bonuses which they are not eligible for applying appropriate processes to resolve the issue
- Suggest improvements to the tools and procedures
- Specialise in the detection and prevention of fraud
- Professional handling of all related customer and support queries
- Process incoming and outgoing customer payments, in a timely and error-free manner
- Follow up any payment-related issues or customer queries proactively
Person Profile
- Graduation of high school or post-secondary school
- Preferably one year of work experience
- Strong communication skills; understanding and implementing
- KYC and anti-fraud policies; knowledge of Internet related software
- Understanding of the English language