Overview

Role Profile:

Working within the Integration Support Team of this fast growing Merchant Services Client, offering integrated card processing solutions to SMEs through technology partnerships with business management software providers. Through an advanced yet simple cloud-based API, the team enables software providers to quickly and easily integrate card payments with their solutions. The Integration Support team works closely with the partnerships team and software partners to support integration development and testing. The team also provides ongoing integration support to partners and customers, acting as an escalation point for more complex integration-related support cases.

  • Collaborate with the partnerships team to introduce partners to the proprietary API and integration process
  • Provide support to software partners during development of integration
  • Complete QA testing of partner integrations to ensure readiness for live site deployment
  • Troubleshoot issues with integrations in both live and test environments
  • Remote and onsite training of partners
  • Assist with occasional onsite installation and customer support
  • Provide ongoing integration support for partners including escalations from customer service team
  • Troubleshooting and resolving live issues through remote access
  • Advise partners on technical best practises

Person Profile:

  • You will have the right balance of technology expertise and a passion for customer service to join as an Integration Consultant
  • Experience in providing customer and/or partner technical support
  • Software development expertise – you don’t need to be a developer, but an understanding of development and ability to support integration to an API is necessary
  • Deeply ingrained focus on providing excellent customer service
  • Excellent interpersonal skills both on the phone and face to face
  • Ability and willingness to take ownership of troubleshooting and solving product and integration issues
  • Knowledge of (or ability to learn) REST and Websocket APIs
  • Exposure to various programming languages
  • Experience working with virtual machines
  • Understanding of networking concepts

Mandatory:

  • Strong customer focus
  • Excellent technical knowledge – REST and Websocket APIs
  • Experience working with virtual machines
  • Familiar with working in a smaller and agile environment
  • Must have tech support experience
  • Motivated
  • Go above and beyond for customers to ensure the integration is as seamless as possible

Desirable, but not essential:

  • Due to the technical support nature of the role it would be hugely beneficial if candidates had any experience as a developer or exposure to software development
  • Experience within a similar role before (Payments would be a HUGE bonus, but not essential)

Salary Guide: £40,000 per annum plus significant benefits package