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Overview

Our leading Douglas-based Finance Sector Client is seeking a leading technology professional in the role of IT Infrastructure Analyst.

As IT Infrastructure Analyst you will provide, support, maintain and optimise an on-premises and cloud-based IT infrastructure, with a focus on ensuring the stability, availability and security of the network servers and systems that support business operations. The role blends technical expertise with problem-solving to maintain and improve the efficiency of the IT environment. Specific responsibilities will include:

• Ensure that critical infrastructure components (servers, networks, storage) are available and operational downtime
• Monitor systems to prevent outages and ensure business continuity
• Provide timely support for infrastructure related issues, trouble shooting and resolving incidents efficiently
• Act as an escalation point for more complex issues and work closely with support teams and peers
• Perform routine maintenance, updates and patching to keep systems secure and up to date
• Optimise infrastructure performance, identifying areas for improvement to enhance efficiency and capacity
• Implement and manage security protocols, firewalls and threat detection systems to safeguard the infrastructure
• Ensure compliance with industry standards, regulations and internal policies related to data protection and cybersecurity
• Maintain and implement disaster recovery plans to minimise downtime and date loss in case of failures
• Ensure backup systems are properly configured and tested regularly for data protection and recovery
• Maintain detailed documentation of network configurations, system setups, infrastructure changes and technical procedures
• Ensure documentation is accessible and up to date for troubleshooting and auditing purposes
• Work closely with other IT teams (IT Services, Architecture, Engineering/Developers. To align infrastructure with broader IT strategy
• Through vendor management liaise with vendors and service providers to help manage infrastructure related services and support
• Anticipate and plan for future infrastructure needs based on business growth, user demand and new technology adoption
• Ensure the infrastructure can scale seamlessly to meet organisational requirements

The ideal candidate for the role of IT Infrastructure Analyst will have:

• Appropriate technical qualifications e.g. Microsoft certification, including MS Certified Azure Administration, Cisco Certified Network Association (CCNA), VMware Certified Professional (VCP), Microsoft Certified Windows Server
• Knowledge and experience of Network protocols - DNS, VPN, Network devices - routers, switches, network segmentation, and VPN configurations for remote access
• Skills in network troubleshooting and monitoring tools - e.g. SolarWinds
• Proficiency in managing and configuring Windows Servers and Linux-based systems
• Experience with Active Directory, DNS, DHCP, and domain administration
• Knowledge of server virtualization platforms, such as VMware, Hyper-V for managing virtual machines
• Ability to handle server backups, storage management (SAN/NAS), and recovery tasks
• Deep understanding of Windows and Linux operating systems for configuration
• Knowledge of OS patching, upgrades, and security hardening techniques
• Experience with at least one major cloud provider (AWS, Azure, Google Cloud)
• Knowledge of cloud servers like compute, storage, networking, security and managed services.
• Skills in cloud infrastructure deployment, including virtual networks, VM instances, storage and monitoring
• Understanding of cloud security practices (IAM, VPCs, firewalls), and cost management
• Familiarity with IaC tools like Terraform, Ansible, or ClourFormation and automating infrastructure provisioning and configuration
• Basic scripting skills in languages like PowerShell, Bask, or Python for task automation
• Experience with vulnerability management tools like Nessus, Qualys, or OpenVAS
• Knowledge of endpoint security solutions (antivirus, anti-malware) and incident response procedures
• Familiarity with Security Information and Event Management (SIEM) tools, like Splunk or QRadar
• Ability to interpret metrics from network, server and application performance monitoring tools
• Knowledge of log management tools and techniques for monitoring infrastructure health
• Strong problem-solving skills for diagnosing hardware, network and software issues
• Knowledge of common troubleshooting frameworks and methodologies, such as ITIL
• Knowledge of virtual infrastructure management with VMware, Hyper-V, or similar platforms
• Experience with configuring and managing virtualised environments for optimised resource
• Understanding of containerisation concepts and tools, primarily Docker
• Familiarity with orchestration platforms, especially Kubernetes, to support containerisation applications
• Experience with backup and recovery software like Rubrik, Cloudian etc.
• Knowledge of backup strategies (e.g. incremental, differential, full backups) and data retention policies
• Skills in developing and testing disaster recovery plans to minimise downtime and ensure business continuity
• Experience with offsite backup solutions, replication and high-availability configurations
• Basic understanding of database management and administration for common databases like SQL server, MySQL and Oracle
• Skills in database performance tuning, backup and recovery
• Knowledge of Storage Area Networks (SAN), Network Attached Storage (NAS) and RAID configurations
• Experience managing cloud storage options and ensuring data redundancy and scalability
• Proficiency in documenting infrastructure configurations, standard operating procedures (SOPs), and troubleshooting guides
• Experience using documentation tools like confluence, Microsoft SharePoint, or similar collaboration platforms
• Skills in creating reports on system performance, resource utilisation, and incident trends for management
• Experience with data visualisation and reporting tools like Power BI or Tableau is a plus