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Overview

Our leading Finance Sector Client is undergoing a time of significant growth and transformation as they integrate a recent corporate acquisition. To support this and grow their organisation, they are seeking an IT Service Desk Analyst to join an established team.

Role Profile

Reporting to the team Supervisor, the role combines the day-to-day troubleshooting, investigation and resolution for both local and international support requests with the running and monitoring of late evening/morning batch processes.

The role requires rota-based shifts, the anticipated pattern being 8am to 4pm, 9am to 5pm, and 5pm to 1am on a two-week rotation. An additional shift allowance will be paid in recognition of the unsociable hours.

The main responsibilities include:-

• Run and monitor Batch Processes for our key line of business systems
• Provide first line Service Desk Support addressing and resolving incidents and problems reported by the user base
• Escalate as appropriate to ensure a prompt restoration of service
• Ensure provision and availability of IT systems and functions to End Users
• Provide out of hours Operational Support cover for the IT Department as & when required. (This being eligible for payment of an on-call allowance)
• Maintain policy & procedure documentation to the required standard
• Perform general IT duties covering such tasks as kit relocation, software installs & upgrades and hardware builds etc.

Person Profile

• Ideally a minimum 2 years relevant Service/Help Desk experience
• Self-Motivated with a Positive attitude to change
• Customer Service experience, face to face/remotely and over the phone
• Good analytical and listening skills
• Experience in troubleshooting Microsoft Operating Systems, Applications, Printers and Network faults
• An understanding of Active Directory, Exchange, Server/Desktop and Network Infrastructure
• An understanding of Virtual Server/Desktop environments. Preferably VMWare

Desirable:

• Clean driving licence desirable