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New Business Administrator (O911148)

Douglas, Isle of Man

Assurance & Insurance

Salary DOE plus benefits package

Full time / Permanent

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Job description

Overview

Our Financial Services Client in Douglas is enjoying tremendous growth and have ahead of them an exciting technology portfolio. To support them through this, they require a Business Administrator to assist the Manager & Supervisor with the operations of the Welcome & New Business Teams, to effectively deliver a direct service to clients, both internal and_external by the processing of all requests within specified servicing times.

Job Role

  • Excellent written and verbal communication both internally & externally
  • Ability to deal with queries from clients, both internally and externally via telephone or written communication.
  • Ability to produce new business and additional single premium illustrations across all products
  • Thorough understanding of the underwriting, special deal, source of wealth and territory decision processes
  • Strong understanding of our application forms and KYC/AML requirements
  • Adhering to regulatory legislation and ensuring compliance requirements are met
  • Accurately creates and maintains client records on team workflow system throughout the pre-sale process
  • Ability to vet a new application identifying any additional requirements for all products and client types (individuals, trusts, pensions and corporate clients)
  • Updates systems appropriately following receipt of outstanding documentation for pipeline applications
  • Working to tight deadlines and ensuring issue checking is prepared by 3pm
  • Capable of working to tight deadlines & displays good time management skills by monitoring and managing flow of incoming tasks throughout the day
  • Identify problem areas and offer various solutions wherever possible
  • Identify & log any Complaints / VODs that are received. Ensuring the complaints procedure is followed correctly

Person Profile

  • A good knowledge of Utmost product range, charging structures and procedures.
  • A good working knowledge of company systems including Microsoft office, AIA, ICE, APACHE, WORM, CARE LOGGER
  • Excellent telephone manner
  • Excellent communication skills both written and verbal
  • Ability to work under pressure.
  • Commitment to providing outstanding customer service

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