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Overview

Our leading Douglas-based Finance Sector Client is expanding its Product Team as they progress an ambitious transformation programme. They are now seeking a Product Support Technician.

You will work with the Product team in the promotion and maintenance of current/historic products for the business and group entities.

Role Profile

Reporting to the Product Manager, the successful candidate would be a committed team player with excellent attention to detail and communication skills.

The main responsibilities of the role are to assist in:

• Maintenance of existing product literature ensuring that all documents such as application forms and terms and conditions continue to meet regulatory obligations
• Preparation of promotional materials such as sales aids, brochures and presentations that are clear, not misleading and can be easily understood by the intended audience
  
• Creation and maintenance of servicing forms, working with stakeholders throughout the group to deliver both electronic and hard copy documents whilst maintaining consistent "on-brand" approach
  
• Creation and maintenance of product training materials and web-based content
  
• Creation of key product messages promoted via various social media platforms
  
• Analysis of key competitor product offerings
  
• Answer pre and post sales technical product related queries for internal and external stakeholders
  
• Production of annual product reviews to meet the groups regulatory obligations

Person Profile

• Have experience in the life assurance industry
• Be proficient in Microsoft Office
• Able to work independently, prioritise changing workflows and take ownership of their work
• Possess strong organisational and planning skills
• Have excellent written and verbal communication skills
• Be a confident and dedicated self-starter with a pro-active approach to work loads