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Overview

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen for a Retail Sales Consultant to join them on a part-time, permanent basis.

The Retail Sales Consultant will be responsible to:

• Present an efficient and professional sales service for all customers and strive for customer excellence every time, always greeting customers with a smile
• Provide customers with honest information and ensure that every customer leaves with their needs met or in a process that they are satisfied with
• Clearly provide all the information a customer needs to make an informed decision relating to their needs
• Ensure all customers leave with a complete and working service or that their requested service is in provision and they are clear of the date said service will go live
• Demonstrate and sell products and services which comprise of mobile, and residential services portfolio
• Accurately complete all orders so other departments can complete their actions for the customer in the correct time frame
• Provide ongoing support for all products and services available to customers by means of face to face, email, and telephone contact, and strive to resolve all customer queries/complaints within one working day
• Assist if required, in training of new members of the Retail team
• Be prepared to respond to the requirements of customers
• Work to meet personal and group sales targets
• Process all orders and work within targets set by the Company

The ideal candidate for the Retail Sales Consultant role will have:

• Good personal presentation and a passion for putting the customer first
• Good verbal communication skills and previous sales experience
• Appreciation of the importance of customer service
• An understanding of modern retail technology and keyboard skills
• An understanding of, or interest in mobile technology
• Ability to deal with difficult customers
• Ability to produce accurate & quality work
• Demonstrate an interest in current and future technology
• Appreciation of the telecommunications market and customers
• Knowledge of Microsoft Office Suite
• Self motivated with the ability to work alone or as part of a team