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Overview

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Roaming Manager (IoT and Wholesale VAS).

The role will negotiate and manage roaming and eSIM profile agreements, ensuring alignment with the Group's Annual Operating Plan (AOP) and strategic objectives.Additionally, you will support the development of a centralised IoT & Wholesale VAS roaming capability across the Group, while ensuring seamless technical enablement through close collaboration with internal teams.

Reporting into the Wholesale Director, the Roaming Manger will be responsible for:

Delivery of IoT and VAS services:

• Lead the setup, negotiation, and implementation of new roaming and eSIM profile agreements to ensure optimal global coverage
• Establish, renegotiate, and manage Inter-Operator Tariff (IOT) and discount agreements with key roaming partners, ensuring fully aligned implementation of commercial terms
• Manage suppliers of DCH/FCH, technical platforms, and administrative roaming services; oversee procurement, commercial negotiations, and re-contracting as required
• Develop and recommend strategies to strengthen the Group's wholesale roaming position in collaboration with the Head of IoT & Wholesale VAS Services
• Produce monthly and annual financial accruals and develop the annual roaming cost budget
• Represent the Group at GSMA WAS meetings when appropriate
• Advise senior management on emerging trends in global and local roaming markets, IoT mobility, eSIM technologies, and regulatory changes

Operational & Technical Coordination

• Prioritise and manage IREG testing activities for new network, platform, and technology launches in partnership with the IREG function, sharing resources with the Roaming Manager as required
• Work closely with the IoT Support team to ensure efficient resolution of roaming issues impacting IoT or wholesale partners
• In conjunction with the Wholesale Director set and maintain the IoT/VAS requirement of the Roaming Officer for IREG testing, rates and reach admin, and roaming assurance
• Evolve the responsibilities of the role in line with business needs

Governance, Compliance & Industry Engagement

• Maintain strong understanding of IoT, Wholesale VAS, and roaming business models, including regulatory frameworks and GSMA standards
• Ensure compliance with all relevant telecommunications licences, regulatory obligations, and Data Protection legislation
• Adhere to the company's Health & Safety and Information Security policies, including required training and incident reporting procedures

The ideal candidate for the role of Roaming Manager will have:

• Three to five years experience in telecommunications or a related industry
• Strong commercial negotiation and contract management experience, ideally in roaming, IoT connectivity, or wholesale telecoms
• Solid understanding of roaming operations, eSIM/eUICC technologies, and GSMA standards
• Experience in Roamsys
• Strong financial acumen, including forecasting, budgeting, and revenue management related to roaming.
• Experience in roaming technologies such as 2G, 3G, 4G, LTE-M, NB-IOT, RedCap, SGP 22, SGP 32 and eSIM and eUICC and the link between technology an roaming
• Excellent stakeholder management with ability to work across commercial, operational, and technical teams

Desirable:

• Experience in the commercial or accounting functions of mobile telecommunications, preferably roaming
• Experience managing technical testing cycles (e.g., IREG/TADIG) is an advantage
• Ability to have direct dialog with customers via the IoT and Wholsales VAS Sales team
• A general understanding of the telecommunications market and customers
• A general understanding of the financial, sales, marketing and technical telecommunication functions
• General product and project management skills