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Sales and Support Officer (O911981)

Douglas, Isle of Man

Technology & Telecoms

Salary DOE plus benefits package

Full time / Contract

Job description


Are you an exceptional technology sales professional seeking your next challenge? If so, our Client, a leading communications brand with an outstanding reputation for customer service and value commitment, require a Sales and Support Officer to join them on a 2-year fixed term contract.

Role Profile

As a Sales and Support Officer you will be responsible for door-to-door selling of the company's product portfolio including, but not limited to, Fibre. Additionally, you will:

  • Perform telesales calls from time to time when the weather conditions are not suitable for door to door sales
  • Set up and demonstrate products, negotiate sales, and complete paperwork
  • Post-sales contact to ensure the customer is happy with the service and if they need any further support
  • Manage a prospect list and work an assigned area, often up to 20 - 30 houses per day, working to agreed weekly targets
  • Travel to different areas of the island going door-to-door with the goal of selling Fibre broadband and adjacent products and services
  • Sets up and demonstrate products and show how customers can maximize product features, showing presentations on product features
  • Upsell and cross sell mobile tariffs and big bundle options

The ideal candidate for this role will have:

  • Previous demonstrable sales experience
  • Good personal presentation and a passion for putting the customer first
  • Good verbal communication skills
  • Appreciation of the importance of customer service
  • An understanding of modern retail technology along with anunderstanding of, or interest in mobile technology
  • Ability to deal with difficult customers and communicate effectively with customers and staff at all levels
  • Knowledge of Microsoft Office Suite
  • Ability to promote a Company Brand & progressive image whilst delivering high standards of customer care
  • Self-motivated with the ability to work alone or as part of a team

We are sorry but applications for this job have closed.