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Senior Administrator - Advisor Support (O910160)

Douglas, Isle of Man

Assurance & Insurance

£22000 - £28000 per annum

Full time / Permanent

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Job description


Our leading Financial Services Client is seeking an experienced Senior Administrator (Advisor Support) to support the transformation and the future growth of their business within the Customer Team, so it can stand out for delivering market-leading service excellence for their customers and advisers.

You will act as the primary contact point for IFAs and customers, ensuring that an exceptionally high level of service is delivered in order to differentiate the company in the marketplace.

Role Profile

  • Ensure that all calls and email enquiries are handled in a professional manner, taking ownership of recording and following these through to resolution
  • An ability to handle 50-80 calls on average per day whilst meeting the relevant client expectations
  • Ensure that when dealing with queries, these are referred via email to the correct department
  • Monitor the agent adviser system and ensure sufficient departmental phone cover/email cover is consistently in place and raise any resource problems with the Team Leader
  • Recognise any complaints received within the area and refer appropriately within the required timescales. Where possible to begin the investigation and ascertain which business area the complaint lies with
  • Provide support to front office teams as appropriate to reduce referrals that may otherwise impact on daily processing within the back office teams
  • Provide support to the Team Leader by rising to new challenges, responsibilities and assignments within the department whilst working to achieve both personal and departmental objectives
  • Support the on-going development of the department via project involvement and delivery of ad hoc tasks and requirements

Person Profile

To ensure that this role is carried out to the desired level, the successful candidate should have the following skills and experience:

  • A minimum of 2 years' experience in a similar role within the Finance Sector
  • Hold 5 A* - C Grade GCSEs (including English and Mathematics) or equivalent
  • Diligent and conscientious in the accuracy of their work, excellent attention to detail
  • Excellent written and verbal communication skills
  • Excellent Customer Service skills
  • "Can Do", proactive attitude
  • Ability to operate in a fast paced, dynamic environment and able to work under pressure
  • Knowledge and experience with MS Office Suite (Word, Excel, Outlook)


  • FA1 or CF1 (or equivalent) qualification

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