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Senior Administrator (Back Office) (O910589)

Douglas, Isle of Man

Assurance & Insurance

Excellent starting base plus tremendous benefits package

Full time / Permanent

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Job description


Our leading Douglas-based Finance Sector Client is seeking an experienced Senior Administrator to be actively engaged in the back office processes for their customers. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best customer experience for throughout the lifetime of their relationship with the company.

This will involve undertaking administration duties relating to the withdrawal process stages for both the IOM and Irish office of the business as well as proactively contributing to designing and delivering the most positive experience for customers

Role Profile

Be an active and positive team member, focused on providing the best possible customer experience within the team for new and existing customers

Specifics will include:-

  • Adherence to the processes as documented by procedures
  • Proactively identify enhancements to processes and contribute towards their implementation
  • Identify, understand and collate customer needs, requirements and feedback
  • Agree quality standard of processes and contribute towards successful delivery
  • Engage and collaborate with peers across both the local and overseas business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business
  • Proactively take ownership for self-development and demonstrate the desire to progress their career within the business
  • Ensure familiarity with risk management programmes, as they impact this position, and follow appropriate risk management procedures to control, monitor and report on business activities
  • Ensure compliance with Company policies, regulatory, professional & legal requirements

Person Profile

  • 2 to 3 years' experience within a similar financial services environment
  • Experience within wealth management, claims or payments
  • Demonstrate enthusiasm and a positive approach to your working performance
  • Be open and able to adapt to change
  • Articulate and possess excellent communication skills
  • Strong team player who is able to work with limited supervision
  • Confident self- starter
  • Takes a logical and organised approach to problem solving
  • Has the desire to develop a career within a customer-centric environment
  • Has a strong attention to detail and enjoys delivering quality outcomes

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