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Senior Administrator - Customer Assessment Team (O912219)

Douglas

Assurance & Insurance

Salary DOE plus benefits package

Full time / Permanent

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Job description

Overview

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator to join the Customer Assessment Team.

The Customer Assessment Team is responsible for completing customer risk assessments following a transaction classified as a trigger. This could include a withdrawal request, change in customer details or investing additional funds into the business.The main objective of the team is to drive the right outcomes for the customer, increase efficiencies whilst reducing start to end processing times, creating a better experience for both clients and advisors.

As Senior Administrator you will be::

  • Drive daily work by monitoring and supporting day to day workflow processing ensuring any client and business partner technical queries are dealt with in a timely manner
  • Completing assigned tasks required for successful and efficient processing of Customer Risk Assessments
  • Facilitating technical training and, where appropriate, the sharing of knowledge
  • Support the TL/Manager with projects from a technical perspective
  • Testing on system enhancements and effecting change as required
  • Completing problem solving activities and, where appropriate, making recommendations for action completion
  • Interpret customer needs, assess requirements, and identify solutions to requests; identify disagreement and brings resolution seeking to integrate the needs of all
  • Supporting any business projects and initiatives as required
  • Support/Complete quality checking, provide timely feedback and coach other members of the team
  • Support TL with driving continuous improvement and change within the team ensuring a positive atmosphere is maintained

The ideal candidate for the role of Senior Administrator will have:

  • Good communication and interpersonal skills
  • Good understanding of anti-money laundering (AML)
  • Ability to work both individually and as part of a team
  • Ability to make decisions within set guidelines and policies
  • Ability to manage own time to meet tight deadlines and develop plans for short-term work activities within own area
  • Respond positively to change, adapt job role accordingly and help others to see the benefits
  • Proactively solve problems and provide a new perspective on existing solutions while considering impacts
  • Applies knowledge and skills to a wide range of situations
  • Has an awareness of the market and industry
  • Evidentially PC literate, in particular MS Office products

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