Senior Administrator (Customer Operations) (O912770)
Douglas
Assurance & Insurance
Salary DOE
Full time / Permanent
Job description
Overview
Our leading Financial Services Sector Client is continuing a high growth trajectory and are now seeking a Senior Administrator to join the Customer Operations team.
The Senior Administrator will assist the Customer Operations Supervisors with the operations of the department to effectively deliver a direct service to clients and IFAs by the processing of all requests within specified servicing times.
Specific responsibilities will include:
- Actively identify problem areas and offer various solutions wherever possible
- Adhere to regulatory legislation and ensuring compliance requirements are met
- Assist the supervisor in monitoring the workload throughout the day
- Mentor and develop all levels of new members to the team, to assist them in identifying and working towards achieving their personal development areas, and provide feedback to the Supervisor to be used in annual reviews
- Assist the Supervisor in the daily checking using the checking matrix and in ensuring that all departmental procedure notes are reviewed and maintained on a timely basis
- Identify, log, investigate, resolve and reply to complaints / VOD's that are received (ensuring the complaints procedure is followed correctly)
- Where appropriate, become involved in the development of improved controls and procedures within the department
- Check work produced by other team members
- Liaise with technical areas in relation to more complex issues together with skills to update process notes accordingly and share information with the team
The ideal candidate for the role of Senior Administrator will have:
- A minimum of minimum of 2 years' experience in Financial Services
- Knowledge of Microsoft Office Applications (Word, Excel, Outlook)
- Knowledge of the regulatory framework (AML/KYC)
- GCSE (or equivalent) grade C or above English and Mathematics
- Able to identify and articulate own training and personal development needs, and those of others
- Ability to meet individual targets and goals with accurate results
- Ability to draft basic letters / fax
- Experience within a customer facing administration role
- Excellent planning and organisational skills.
- Ability to work within a team or on own initiative.
- Can maintain high level of accuracy and still work within agreed service standards
- Ability to work under pressure