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Senior Administrator - Customer Service (O910698)

Douglas, Isle of Man

Accounting & Finance

Excellent Salary and Benefits Package

Full time / Permanent

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Job description

Overview

Our Finance Sector Client is a leader within the field of investments & life assurance. As they continue an ambitious transformation programme, they require an experienced Senior Administrator to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.

Role Profile

  • Proactively identify enhancements to processes and contribute towards their implementation
  • Identify, understand and collate customer needs, requirements and feedback
  • Agree quality standard of processes and contribute towards successful delivery
  • To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business
  • To proactively take ownership for self-development and demonstrate the desire to progress their career

Person Profile

  • Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Math) or equivalent - essential
  • Demonstrates enthusiasm and a positive approach to their working performance
  • Be open and able to adapt to change
  • Articulate and possess excellent communication skills
  • Strong team player who is able to work with limited supervision
  • Confident self- starter
  • Takes a logical and organised approach to problem solving
  • Has the desire to develop a career within a customer centric environment.
  • Has a strong attention to detail and enjoys delivering quality outcomes
  • Experience within a life assurance environment would be an advantage

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