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Overview

Our leading Financial Services Client is seeking an experienced Senior Administrator into a permanent position within the Customer Services team.

Role Profile

• Be actively engaged in the resolution of customer and adviser queries. The expectation is that you will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey the company
• You will be involved in resolving a wide range of queries for both the local and European office, as well as proactively contributing to designing and delivering the most positive experience for customers
• Be an active and positive team member focused on providing the best possible customer experience within the Customer Contact area
• Achieve an average quality score of over 90%
• Achieve an average weighted productivity score of over 90%
• Proactively identify enhancements to processes and contribute towards their implementation
• Identify, understand and collate customer needs, requirements and feedback
• Agree quality standard of processes and contribute towards successful delivery
• Engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business
• Proactively take ownership for self-development and demonstrate the desire to progress their career within the business

Person Profile

• Minimum 5 GCSE passes (A* - C, including English and Mathematics or equivalent)
• Demonstrates enthusiasm and a positive approach to their working performance
• Be open and able to adapt to change
• Articulate and possess excellent communication skills
• Strong team player who is able to work with limited supervision
• Confident self- starter
• Takes a logical and organised approach to problem solving
• Has the desire to develop a career within a customer centric environment
• Has a strong attention to detail and enjoys delivering quality outcomes

Desirable

• Experience within a life assurance environment