Job description
Overview
Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator to join the New Business team.
As Senior Administrator you will assist the Manager & Supervisor with the operations of the Welcome & New Business Teams to effectively deliver a direct service to clients, both internal and external, by the processing of all requests within specified servicing times. Specific responsibilities will include:
- Responsible for allocation of daily work (including post)
- Assist the Supervisor by monitoring the team workload throughout the day, raising any concerns where workloads are particularly high and prioritise work and ensure deadlines are met
- Assist the Supervisor by daily WoRM and WT Workflow management of team work items to ensure all work is completed within SLA where possible
- Provide in depth, ad hoc and on the job training regarding processes to junior members of staff
- Assist the Supervisor by providing feedback on team member performance and accuracy, providing supporting evidence where necessary, to be used when conducting regular touchpoint reviews (including half year and end of year reviews)
- Assist the Supervisor/Manager to ensure the skills matrix for team members is updated quarterly and is used as a tool to gauge ongoing development and identify areas of focus for each staff member
- Mentor and develop all levels of new members to the team, to assist them in identifying and working towards achieving their personal development areas
- Assist the Supervisor in ensuring that all departmental procedure notes are reviewed and maintained on a timely basis
- Cross train and be flexible in approach in assisting other teams as and when required based on work volume
The ideal candidate for the role of Senior Administrator will have:
- A minimum of 5 years' experience within the Finance Services Sector
- Reasonable knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- Ability to draft basic letters / fax
- Experience within a customer facing administration role
- Good communication and interpersonal skills, a team player
- Good planning and organisational skills
- Ability to work within a team or on own initiative
- Can maintain high level of accuracy and still work within agreed service standards
- Ability to work under pressure
We are sorry but applications for this job have closed.