Job description
Overview
Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator to join the Asset Data team.
The Asset Data team is responsible for the set-up and maintenance of all assets in under administration by the business, together with set-up and maintenance of new products and completing back-office housekeeping tasks such as changes of account numbers & assisting with custody delivery instructions. As Senior Administrator your responsibilities will include:
- Undertake all activities to process customer service request in accordance with procedures and guidelines
- Liaise with fund houses and other relevant parties to chase outstanding documents or information to process the customer's request
- Liaise with appropriate internal technical authorities to resolve queries raised to the team, including the identification of where different query types should be re-directed if necessary
- Checking own work and others' work, to ensure that it complies with quality standards and meets customer's expectations
- Participate in continuous improvement activities to improve the timeliness, quality, or cost of delivering services to the customer. This includes analysis of team errors with a view to review and tighten procedures and processes to mitigate the risk of future errors occurring
- Responsibility of maintaining up to date and useful procedure notes for the team, with suggestions put forward if these should be improved or amended
- Ensure that personal and team statistics are up to date and accurate and can be delivered to TL and manager in a useful format when requested
- Ensure that all work across the team is undertaken in a timely manner, in compliance with service standards and customer expectations, including responsibility to re-distribute or assist with work if necessary for a good customer or colleague learning outcome
The ideal candidate for the role of Senior Administrator will have:
- A minimum of 2 years' experience within the Finance Services Sector
- Be customer focused and have influencing skills
- Own your decisions
- Able to collaborative with and deliver with others
- Be a team player
- Has high energy and drive - self-starter, motivated
- Be decisive, have a positive attitude, behave in a professional manner