Job description
Overview
Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator to join the New Business team.
As Senior Administrator you will assist the Manager and Supervisor with the operations of the Welcome & New Business Teams, to effectively deliver a direct service to clients, both internal and external by the processing of all requests within specified servicing times. As a senior role, the expectation is that you will be actively involved in ensuring overall team service standards are achieved, maintained and improved upon in accordance with operational plans and objectives for the company.Specific responsibilities will include:
- Assist the Supervisor by monitoring the team workload throughout the day, raising any concerns where workloads are particularly high and the ability to prioritise work and ensure deadlines are met
- Assist the Supervisor by daily workflow management of team work items to ensure all work is completed within SLA
- Provide in depth, ad hoc and on the job training regarding Welcome & New Business processes to junior members of staff
- Adhere to regulatory legislation and ensuring compliance requirements
- Assist the Supervisor by providing feedback on team member performance and accuracy, providing supporting evidence where necessary, to be used when conducting regular touchpoint reviews (including half year and end of year reviews)
- Assist the Supervisor/Manager to ensure the skills matrix for team members is updated quarterly and is used as a tool to gauge ongoing development and identify areas of focus for each staff member
- Mentor and develop all levels of new members to the team, to assist them in identifying and working towards achieving their personal development areas
The ideal candidate for the role of Senior Administrator will have:
- Minimum of 5 years' experience within Financial Services
- Knowledge of Microsoft Office Applications (Word, Excel, Outlook)
- Ability to draft letters and emails
- Previous experience in a customer facing administration role
- Good planning and organisational skills
- Ability to work within a team or on own initiative
- Can maintain high level of accuracy and still work within agreed service standards
- Ability to work under pressure