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Overview

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator contribute to the success of the LATAM region team.

Role Profile

• Responsible for the accurate and efficient completion of administrative tasks provided to you
• Supporting the company's approach to full ownership you will be expected to work on case management and customer and adviser queries from receipt until the customer's expectations have been satisfied
• Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
• Ensure pended work is reviewed, chased and closed within expected timescales
• Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and procedures
• Timely and professional contact with stakeholders should be maintained at all times
• Contact will be proactive when you require further information (by telephone and email) and reactive when a stakeholder contacts the company
• Telephone calls should be responded to timely and where possible handled within the one call and not handed off to other teams, ensuring a positive customer experience
• Assist in developing, implementing and sharing best practices.
• Contribute to the development of team strategy and objectives.
• Within the team you will be expected to work with your colleagues to manage the daily work and measure your team's performance in relation to good customer outcomes
• Recognise the importance of working together in an innovative, supportive and fun environment to achieve their own, team and company's goals and objectives

Person Profile

• Has a minimum of 2 years' finance sector experience
• Fluent in both Spanish and English
• Good communication and interpersonal skills
• Ability to work well individually and as part of a team
• Ability to work to tight deadlines
• PC literate, in particular MS Office Suite