Senior Administrator - Payments (O912265)
Douglas
Assurance & Insurance
Salary DOE plus benefits package
Full time / Permanent
Job description
Overview
Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator contribute to the delivery of the Payments Team's objectives, ensuring that the organisation's strategic goals are reached.
The Senior Administrator will be:
- Responsible for the accurate and efficient completion of standard and complex administrative tasks provided to you
- Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
- Ensure pended work is reviewed, chased and closed within expected timescales
- Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and procedures
- Participate in the review and updating of procedures within the team, contributing through experience and client advocacy
- Complete all tasks in line with group values, service standards, procedures, compliance guidelines, industry regulations and within cost and efficiency parameters
- Timely and professional contact with stakeholders should be maintained at all times
- Support clients, advisers and colleagues through the complaints process
The ideal candidate for the role of Senior Administrator will have:
- A minimum of 3 years' finance sector experience
- Hold a minimum of 4 GCSEs at Grade C or above to include Maths and English and/or NVQ Level 1 - or equivalent
- Strong attention to detail
- Good communication and interpersonal skills
- Ability to work well individually and as part of a team
- Ability to work to tight deadlines