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Overview

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator to contribute to the delivery of their own and the team's objectives, ensuring that the organisation's strategic goals are reached.

Role Profile

• Responsible for the accurate and efficient completion of standard and complex administrative tasks provided to you
• Supporting our approach to full ownership you will be expected to work on case management and customer and adviser queries from receipt until the customer's expectations have been satisfied
• Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
• Ensure pended work is reviewed, chased and closed within expected timescales
• Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and Procedures
• Participating in the review and updating of procedures within the team, contributing through experience and client advocacy, whilst having a strong understanding of the risk-based approach required to protect client and business assets at all times and at the same time ensuring that we are easy to do business with
• To complete all tasks in line with our group values, service standards, procedures, compliance guidelines, industry regulations and within cost and efficiency parameters
• Be responsible and accountable for own personal development
• Ensure adherence to all company policies including risk, compliance and HR policies
• Timely and professional contact with stakeholders should be maintained at all times
• Contact will be proactive when you require further information (by telephone and email) and reactive when a stakeholder contacts us
• Telephone calls should be responded to timely and where possible handled within the one call and not handed off to other teams, ensuring a positive customer experience
• Supporting clients, advisers and colleagues through the complaints process
• Recognising areas of weakness and working collaboratively to seek resolution and improve internal processes

Person Profile

• A minimum of 2 years' Life Assurance experience
• 4 GCSE's Grade C to include Maths and English and/or NVQ Level 1 - or equivalent. Good attention to detail
• Good communication and interpersonal skills
• Ability to work well individually and as part of a team
• Ability to work to tight deadlines