Isle of Man 01624 617577 / Manchester 0161 464 8921 /
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Senior Administrator - Payments (O911932)

Isle of Man

Assurance & Insurance

Salary DOE plus benefits package

Full time / Permanent

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Job description

Overview

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator contribute to the delivery of the Payments Team's objectives, ensuring that the organisation's strategic goals are reached.

Role Profile

The Senior Administrator will be:

  • Responsible for the accurate and efficient completion of standard and complex administrative tasks provided to you
  • Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
  • Ensure pended work is reviewed, chased and closed within expected timescales
  • Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and procedures
  • Participate in the review and updating of procedures within the team, contributing through experience and client advocacy
  • Complete all tasks in line with group values, service standards, procedures, compliance guidelines, industry regulations and within cost and efficiency parameters
  • Timely and professional contact with stakeholders should be maintained at all times
  • Support clients, advisers and colleagues through the complaints process

Person Profile

The ideal Senior Administrator for this role will have:

  • Have a minimum of 3 years' Life Assurance sector experience
  • Hold a minimum of 4 GCSEs at Grade C or above to include Maths and English and/or NVQ Level 1 - or equivalent
  • Strong attention to detail
  • Good communication and interpersonal skills
  • Ability to work well individually and as part of a team
  • Ability to work to tight deadlines

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