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Overview

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator (Pricing) to join an established team.

Role Profile

Performance management

• Undertake all activities to progress the customer service request in accordance with local procedures and guidelines
• Liaise with fund houses and other relevant parties to chase outstanding documents or information to progress the customer's request
• Liaise with appropriate internal technical authorities to resolve queries raised to the team
• Check own work to ensure that it complies with local standards and meets customer's expectations
• Participate in Continuous Improvement activities to improve the timeliness, quality or cost of delivering services to the customer
• Ensure personal statistics are up to date and accurate
• Ensure that all work is undertaken in a timely way in compliance with service standards and customer expectations
• Liaise with internal business partners to ensure that the team's work is compliant with policies and requirements
• Ensure work queues are cleared within target timescales
• Ensure all processes are performed to a high quality standard and are regularly monitored
• Contribute to continuous improvement activities to ensure effectiveness of team
• Focus on developing, implementing and sharing best practices

Risk Management

• Ensure key risks which are identified through quality and complaints RCA, are included in risk framework and plan for mitigation of these risks

Person Profile

• Minimum of 2 years' experience within the Life Assurance sector
• 5 x GCSE (or equivalent) grade C or above, including English and Mathematics
• Excellent communication skills
• Able to analyse and interpret data
• Team player
• Customer focused
• Able to reason and positively influence others