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Senior Administrator - Pricing (O911417)

Douglas, Isle of Man

Assurance & Insurance

Salary DOE plus benefits package

Full time / Permanent

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Job description


Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator (Pricing) to join an established team.

Role Profile

Performance management

  • Undertake all activities to progress the customer service request in accordance with local procedures and guidelines
  • Liaise with fund houses and other relevant parties to chase outstanding documents or information to progress the customer's request
  • Liaise with appropriate internal technical authorities to resolve queries raised to the team
  • Check own work to ensure that it complies with local standards and meets customer's expectations
  • Participate in Continuous Improvement activities to improve the timeliness, quality or cost of delivering services to the customer
  • Ensure personal statistics are up to date and accurate
  • Ensure that all work is undertaken in a timely way in compliance with service standards and customer expectations
  • Liaise with internal business partners to ensure that the team's work is compliant with policies and requirements
  • Ensure work queues are cleared within target timescales
  • Ensure all processes are performed to a high quality standard and are regularly monitored
  • Contribute to continuous improvement activities to ensure effectiveness of team
  • Focus on developing, implementing and sharing best practices

Risk Management

  • Ensure key risks which are identified through quality and complaints RCA, are included in risk framework and plan for mitigation of these risks

Person Profile

  • Minimum of 2 years' experience within the Life Assurance sector
  • 5 x GCSE (or equivalent) grade C or above, including English and Mathematics
  • Excellent communication skills
  • Able to analyse and interpret data
  • Team player
  • Customer focused
  • Able to reason and positively influence others

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