Senior Administrator (Servicing) (O912915)
Douglas
Assurance & Insurance
Salary DOE plus benefits package
Full time / Permanent
Job description
Overview
Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator (Servicing) to effectively deliver a direct service to clients and IFAs by the processing of Servicing requests within specified servicing times.
The Administrator will:
- Actively identifying problem areas and offer various solutions wherever possible
- Adhering to regulatory legislation and ensuring compliance requirements are met
- Able to identify and articulate own training and personal development needs, and those of others
- Work consistently as part of a team, and acting as a role model, for junior members of the team
- Prioritise work and ensure deadlines are achieved
- Cross train and be flexible in approach to assisting other teams within customer service as and when required based on work volume
- Assist the supervisor in monitoring the workload throughout the day
- Mentor and develop all levels of new members to the team, to assist them in identifying and working towards achieving their personal development areas, and provide feedback to the Supervisor to be used in annual reviews
- Assist the Supervisor in the daily checking using the checking matrix and in ensuring that all departmental procedure notes are reviewed and maintained on a timely basis
- Identify, log, investigate, resolve and reply to complaints / VOD's that are received (ensuring the complaints procedure is followed correctly)
- Where appropriate, become involved in the development of improved controls and procedures within the department
- Check work produced by other team members
- Liaise with technical areas in relation to more complex issues together with skills to update process notes accordingly and share information with the team
The ideal candidate for the role of Senior Administrator will have:
- A minimum of 2 years' experience in the Financial Services sector
- Knowledge of Microsoft Office Applications (Word, Excel, Outlook)
- Strong planning and organisational skills
- Considerable experience within a customer facing administration role
- Able to work within a team or on own initiative
- Can maintain high level of accuracy and still work within agreed service standards
- Ability to work under pressure
- Excellent communication skills (written & verbal)