I am a Job Seeker looking for work

Signup with our easy to use form and keep us up to date with your details so we can find the right job for you

Register now →

I am an Employer looking for talent

Let us know your exact requirements and we will find you a perfect candidate for your role

Get in contact ↓

Search our job database


Senior Customer Services Administrator (O911439)

Isle of Man

Assurance & Insurance

Salary DOE plus benefits package

Full time / Permanent

Job description


Our leading FinTech Sector Client is undergoing a time of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking to hire an experienced Senior Customer Services Administrator.

Role Profile

The main responsibilities will include:

  • Reviewing new business applications for quality and regulatory Anti- Money Laundering and Counter Terrorism Financing control purposes
  • Ensuring that new business applications have been accepted and processed in line with the company's internal guidelines & procedures
  • Contacting Financial Advisers and Customers to request outstanding information
  • Client set up and ongoing servicing on the Customer Relations Management system and the company Platform, including web support
  • Applying incoming funds and processing withdrawals/surrenders
  • Data capture and recording management information data
  • Establishing and maintaining strong relationships with brokers, sales and regional offices in order to identify their needs and work out how the company can best meet their requirements

Person Profile

  • Aminimum of 5 years' experience within a customer services role within Investments or Life Assurance
  • Strong communication and organisational skills
  • Excellent oral and written communication skills
  • Excellent report-writing and analytical skills
  • Ability to effectively manage customer and staff relationships, promptly respond to queries whilst ensuring promises are kept expectations are managed.
  • Ability to deliver against deadlines
  • Ability to deliver accuracy and quality performance
  • Strong attention to detail skills

We are sorry but applications for this job have closed.