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Overview

Our Client, a large Finance Sector firm, are seeking a Senior Customer Services Administrator (New Business) to join a friendly, well-established team. Reporting to the Team Manager, the Senior Customer Services Administrator will be responsible for:

• Review and quality-check documentation to ensure accuracy, completeness, and compliance with AML/KYC and multi-jurisdictional requirements
• Deliver accurate and timely administration of transactions, ensuring compliance with regulatory standards and internal controls to maintain service integrity
• Maintain data quality and integrity across all systems by following established procedures and escalating discrepancies promptly
• Prioritize workload effectively to meet service level agreements and customer expectations, adapting to changing demands and deadlines
• Identify and escalate operational risks, errors, or breaches to safeguard compliance and prevent financial or reputational impact
• Support continuous improvement by suggesting process enhancements and participating in initiatives to increase efficiency and reduce risk
• Collaborate with colleagues and stakeholders to resolve queries and deliver a seamless customer experience
• Keep up-to-date with regulatory requirements, internal policies, and best practice to ensure ongoing compliance and professional development
• Contribute to a positive team culture by sharing knowledge, supporting peers, and promoting accountability and high standards
• Sign off Higher Risk Applications along with PEP, Complex & high value cases

The ideal candidate for the role of Senior Customer Services Administrator will have:

• Extensive understanding of life assurance products and onboarding processes
• Strong knowledge of AM, CDD, FATCA & CRS along with offshore regulatory requirements
• Proven experience in a regulated financial services environment, processing and onboarding high risk new business applications adhering to regulatory frameworks
• Experience conducting enhanced due diligence checks and risk assessments for high risk, complex & politically exposed individuals
• Excellent attention to detail and accuracy in high-risk decision-making
• Ability to prioritise and manage complex workloads under pressure