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Overview

Our leading Finance Sector Client is undergoing a time of significant growth and transformation following a recent corporate acquisition. To support these endeavours, they are seeking an experienced Service Transition Lead to join the team.

Note - while the employer is based on the Isle of Man, we invite candidates open to relocation OR in a hybrid / remote capacity.

The service transition lead is responsible for implementing and overseeing service transition models and scalable governance frameworks across the enterprise that accommodate Waterfall and Agile delivery methodologies. This role will collaborate closely with technology functions including seamless integration with IT Service to design and implement scalable service models that incorporate all major phase activities across the route to live.

This role will collaborate closely with technology functions including seamless integration with IT Service to design and implement scalable service models that incorporate all major phase activities across the route to live including: ideation, business case, initiation/design, delivery (build, test, release) and acceptance in to service, forming a comprehensive and holistic view of controls that ensure IT services are transitioned safely, efficiently, and with minimal disruption.Wider responsibilities will include:

• Accountable for implementing a suite of reusable templated control frameworks that are flexible enough to handle different scales and complexities of change, while maintaining velocity, consistency, quality, and compliance
• Accountable for ensuring that every element of the end to end life cycle is considered
• Responsible for designing/allocating the appropriate L0 service Model at Gate 1, then managing, documenting and refining the model throughout the end-to-end delivery until the point of implementation/service transition, ensuring the project/product delivery teams are aligning to the activities and standards required for implementation
• Develop, implement and optimise a suite of coalescent scalable service transition models for bimodal approaches across the enterprise. Develop, nurture and champion a shared "big picture" view of service transition that facilitates decompartmentalisation and proactive targeting of operational silos feeding in to a comprehensive forward schedule of Change
• Collaborate with IT Service to ensure effective controls are applied during service transitions resulting in a safe, predictable acceptance in to service. Define and implement a suite of models that are flexible enough to handle different scales and complexities of Change, while maintaining consistency, quality, and compliance. Document a standard set of requirements, gates, entry/exit criteria, processes, standards, and guidelines for each transition model
• Plan and manage the transition of new or changed services into the operational environment, ensuring alignment with the chosen methodology (Waterfall or Agile)
• Engage with key stakeholders to communicate service transition plans, progress, and outcomes, maintaining open lines of communication
• Define, mobilise and chair service transition meetings including special measures exceptions to agree, plan and implement corrective measures

The ideal candidate for the role of Service Transition Lead will have:

• In-depth understanding of ITIL service lifecycle, change management and risk management methodologies
• Understanding of bi-modal technology delivery methodologies (waterfall and Agile)
• Experience working with cross functional technology delivery and business teams
• Experience with framework modelling and operationalising strategic objectives in a bimodal enterprise
• Experience in planning, preparing and facilitating workshops
• Experience working in complex multi-supplier environment including on-prem and cloud
• Strong organisational and analytical skills
• Ability to collaborate, challenge and when necessary influence
• Excellent spoken and written communication skills, with the ability to translate complex technical topics
• Adaptable and resilient to change
• High level of integrity and professionalism