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Overview

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Team Leader to join the Asset Transfer Team.

The Team Leader will assist the Manager with the effective running of the team, supporting and developing team members to collectively aid a high-performance culture.As Team Leader you will:

• Facilitate a high-performance culture by own demonstration of the company's values in all aspects of the role
• Support team members through regular performance check-in conversations, utilising the check-in functionality through the relevant HR systems and focusing on forward looking development and feedback
• Embed a culture of recognition within the team through honest and supportive conversations
• Assist the Manager with both poor performance and absence management conversations and processes and with the setting of objectives for team members, linking to team and business goals
• Establish training and development plans to support the skills development required at team and individual level
• Accountable for the coordination of the team's activities through workflow management, escalating concerns and providing recommended solutions regarding any concerns re the meeting of agreed SLA's
• Communicate positively with the team in relation to the progress against targets to foster teamwork to achieve targets
• Support the Manager through analysis of data from in-house systems, quality results, and business volumes to recommend the required capacity planning within the team
• Suggest and coordinate identified efficiencies, including the realisation of online benefits, to aid optimal working
• Monitor the risk management within the team by identifying breaches and complaints within the team
• Perform investigations and root cause analysis to identify the ongoing development required in the team to learn from and mitigate mistakes
• Support the team manager in the area of recruitment
• Contribute to team motivation, through the assistance with regular team huddles and team meetings, influencing a culture of inclusion, cross-team collaboration, recognition, and support
• Step in for the Manager during periods of absence and/or covering in any required meetings
• Work with own peer group to share best practices and learnings, helping to drive the success of the team leader community and the ongoing development of employees

The ideal candidate for the role of Team Leader will have:

• A minimum of 2 Years' Financial Services sector experience
• Experience leading and developing a team
• Experience of analysing data and providing solutions to reach desired results, through collaboration and teamwork is essential
• 5 GCSE's at grade C or above
• Good communication and interpersonal skills
• Ability to work both individually and as part of a team
• Ability to make decisions within set guidelines and policies