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Technical Support Administrator (O911473)

IT & Telecomms

Salary DOE

Full time / Permanent

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Job description


Our Client is a division of an award-winning Finance Sector group of companies based in Douglas. As the operation continues to grow, they now require a Technical Support Administrator to join a busy team.

Role Profile

The purpose of this role is to provide technical support to staff and key data to business stakeholders. This will be a hybrid role working closely with the Technical Director and the Business Analyst team.

Core responsibilities will include:

  • Provide first-level technical support for software-related issues and inquiries from employees
  • Troubleshoot software issues and escalate complex problems to next level support
  • Assist in the installation and configuration of software applications on employee computers
  • Provide guidance and training on software usage and best practices
  • Maintain accurate records of support requests and resolutions using a ticketing system
  • Participate in software testing and provide feedback to ensure software applications meet employee needs
  • Collaborate with other IT teams to ensure seamless integration and compatibility between different software applications
  • Stay up-to-date with software updates, new releases, and emerging technologies to provide the best support possible
  • Prioritize analytical requests by balancing the strategic information needs of the business
  • Establish intuitive reporting methodologies to enhance current reporting suite
  • Manage all data sources and prepare effective reporting

Person Profile

You will ideally have an outgoing personality, with good written and verbal communication skills and be able to work across a number of systems to support the customer journey.

Qualifications & Experience:

  • Proven experience in providing technical support for software applications in a corporate environment
  • Strong knowledge of operating systems, desktop applications, and networking protocols
  • Excellent problem-solving skills and ability to troubleshoot software issues
  • Strong communication skills and ability to explain technical issues to non-technical stakeholders
  • Ability to work independently and prioritize multiple tasks in a fast-paced environment
  • Familiarity with ticketing systems and software support tools
  • Numerate, analytical, high attention to detail, able to prioritise
  • Ability to combine strong analytical skills with business knowledge
  • Ability to build strong, effective working relationships


  • Hold a Bachelor's degree in Computer Science, Information Technology, or related field - desired but not essential

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