Job description
Overview
Our Client is a division of an award-winning Finance Sector group of companies based in Douglas. As the operation continues to grow, they now require a Technical Support Administrator to join a busy team.
Role Profile
The purpose of this role is to provide technical support to staff and key data to business stakeholders. This will be a hybrid role working closely with the Technical Director and the Business Analyst team.
Core responsibilities will include:
- Provide first-level technical support for software-related issues and inquiries from employees
- Troubleshoot software issues and escalate complex problems to next level support
- Assist in the installation and configuration of software applications on employee computers
- Provide guidance and training on software usage and best practices
- Maintain accurate records of support requests and resolutions using a ticketing system
- Participate in software testing and provide feedback to ensure software applications meet employee needs
- Collaborate with other IT teams to ensure seamless integration and compatibility between different software applications
- Stay up-to-date with software updates, new releases, and emerging technologies to provide the best support possible
- Prioritize analytical requests by balancing the strategic information needs of the business
- Establish intuitive reporting methodologies to enhance current reporting suite
- Manage all data sources and prepare effective reporting
Person Profile
You will ideally have an outgoing personality, with good written and verbal communication skills and be able to work across a number of systems to support the customer journey.
Qualifications & Experience:
- Proven experience in providing technical support for software applications in a corporate environment
- Strong knowledge of operating systems, desktop applications, and networking protocols
- Excellent problem-solving skills and ability to troubleshoot software issues
- Strong communication skills and ability to explain technical issues to non-technical stakeholders
- Ability to work independently and prioritize multiple tasks in a fast-paced environment
- Familiarity with ticketing systems and software support tools
- Numerate, analytical, high attention to detail, able to prioritise
- Ability to combine strong analytical skills with business knowledge
- Ability to build strong, effective working relationships
Desirable:
- Hold a Bachelor's degree in Computer Science, Information Technology, or related field - desired but not essential