Customer Service Administrator (FTC) (O912108)
Isle of Man
Assurance & Insurance
Salary DOE plus benefits package
Full time / Temporary
Job description
Overview
Our leading Douglas-based Finance Sector Client is enjoying continuous business and operational growth and require a Customer Service Administrator for a 6-month fixed term contract.
The Customer Service Administrator will provide a point of contact for regulatory, technical administration assistance and general relationship management to brokers and the sales team. Key responsibilities will include:
- Reviewing new business applications for quality and regulatory Anti-Money Laundering and Counter Terrorism Financing control purposes
- Ensuring that new business applications have been accepted and processed in line with the internal guidelines & procedures
- Contacting Financial Advisers and Customers to request outstanding information
- Client set up and ongoing servicing on the Customer Relations Management system and platform, including web support
The ideal candidate for the role of Customer Service Administrator will have:
- A minimum of 2 years' financial services experience ideally in new business
- Ability to effectively manage customer and staff relationships whilst managing expectations and delivering against deadlines
- Good communication skills, both oral and written
- Strong organisational skills
- Ability to deliver accuracy and quality performance
- Strong attention to detail