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Overview

Our Client is a leading gaming sector business who are enjoying continued growth and expansion across a number of departments. They are now seeking a Responsible Gambling Officer to join an established Compliance department.

The Responsible Gambling Officer will be involved in:

• Management of the Responsible gambling (RG) team, setting of team and individual goals, managing scheduling, owning the Responsible Gambling processes
• Responsible for ensuring that daily reports, work queues meet the business Service Level Agreements and customer expectations
• Mentor the team to proactively identify potential non-compliance issues and ensure they are addressed appropriately
• Act as an objective source of independent advice to ensure validity, legality, and goal achievement for the responsible gambling function
• Relationship management with the AML and Responsible Gambling providers - both existing and sourcing future partners - to ensure that they and their products meet expectations and Service Level Agreements
• Build and maintain a close working relationship with key internal teams such as Compliance, Customer Service, Marketing, Data Analytics and Commercial teams to ensure a smooth operational workflow at all times
• Work with the QA Analyst to ensure identified weaknesses are addressed and suitable improvements are recommended, approved, and implemented
• Work alongside the MLRO and Compliance Officers to investigate customers and conduct Enhanced Due Diligence where necessary
• Consistently drive automation improvements and reduce manual overheads
• Assist the fraud team as required, with the Investigation of major complaints to the regulators/authorities; ensure fair and timely resolution
• Prepare for and attend monthly management meetings and Risk meetings; produce and/or organise reports and board pack
• Deliver accurate analysis and Management Information
• Monitor changes in the responsible/socially responsible gambling regulatory landscape, advise the Group Head of Compliance accordingly and ensure that updates to Policy and Procedures are implemented in a timely fashion
• Ensure that the highest standards of operational regulatory compliance is achieved and maintained across the locations through working with functional/departmental managers and their teams

The ideal candidate for the role of Responsible Gambling Officer will have:

• A recognised compliance qualification
• A minimum of 3 years' experience of Responsible Gambling
• Experience of leading a team
• Previous experience in a B2C customer support role
• A working knowledge of Responsible Gaming regulations
• A working knowledge of the AML regulations, data protection regulations, advertising regulations including the Advertising Codes of the CAP
• Experience of international markets and cross border transactions
• Ability to communicate and influence at all levels of the business
• Have a good eye for detail to identify irregularities and key risks
• Ability to communicate and negotiate successfully with colleagues at all levels
• Well-developed report writing and communication skills with the ability to interact at senior levels
• Clearly demonstrates a 'can-do' attitude which successfully overcomes barriers
• Proven Leadership skills with the ability to mentor, develop and motivate a team of experienced compliance employees
• Highly PC literate with a good working knowledge of all Microsoft applications (Word/Excel especially)
• Proven ability to interpret management information, providing insight on trends
• Proven ability to provide accurate information within tight timescales
• A self-motivated team player who is able to structure and prioritise work for self, but who also has the flexibility and capability to change priorities when circumstances dictate
• An innovative, creative approach to problem-solving